Helpdesk recognises all of our contacts as valued customers, and commit to providing the best customer service possible. We are committed to the provision of high quality service; mandated to exceed customer expectations. We recognise customer's needs as unique and varied and will address those needs fairly, honestly and with integrity at all times.
We take the time to listen, so that we may best match services to needs without assumption and in a non-judgemental manner. If we are unable to help you, we will endeavour to do what we can to forward your enquiry appropriately, and advise you accordingly.
Where a formal concern is raised, Helpdesk will provide a tracking reference. Any employees, contractors and agents involved in the matter will identify (and be identified) as appropriate.
The concepts of 'Fair go' and 'what goes 'round, comes 'round) are important to us, and are foundational in our dealings with stakeholders. Please note that in these matters, helpdesk is also a stakeholder.
Please note also, that - in the interest of all stakeholders - Helpdesk reserves the right to limit the use of staff and resources on false or unreasonable demands.
